New Zealand Shipping Information

We deliver throughout New Zealand using NZ Post, NZ Couriers and Post Haste.

The most suitable courier and delivery service will be selected based on your parcel’s size, weight, contents and destination.

Shipping Rates

Delivery Area
Orders
Under $99
Orders
Over $99
Non-rural addresses
From $8.00
FREE*
Rural addresses
From $12.00
$4.00*

*Free delivery excludes selected heavy or bulky products, including duvets.

Final shipping charges are calculated at checkout based on the order’s weight, quantity and destination.

Delivery Options

Satchel Delivery

Most small orders are dispatched in a courier satchel using a TrackPak or equivalent tracked service.

  • Starting from $8.00

  • Maximum parcel weight of 2kg

  • Suitable for most small and non-fragile products

  • Tracking is included

Boxed Delivery

Products requiring additional protection, including honey, glass bottles and other fragile or larger items, may be packed and dispatched in a box.

The boxed delivery service and courier will be selected based on the parcel’s size, weight and destination.

Estimated Delivery Times

North Island

Parcels of all sizes are generally sent using a target overnight service and typically arrive on the next business day after courier collection.

Occasional courier delays may occur, so next-business-day delivery cannot be guaranteed.

South Island

Small parcels are generally sent using a target overnight service.

Medium and larger parcels are usually sent using an economy service, often through Post Haste, and typically arrive within 3–5 business days after courier collection.

If you require urgent South Island delivery, please contact us before ordering so we can check whether an express service is available. Additional charges may apply.

Rural Delivery

Please allow an additional 1–2 business days for delivery to rural addresses. A $4.00 rural delivery surcharge applies.

All delivery times are estimates and may be affected by courier network conditions, public holidays, weather or other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

Please use this link to follow your parcel’s delivery progress. For the latest delivery update, you may contact the courier company shown in your shipping email directly.

If you are unable to resolve a delivery issue with the courier, please contact HealthOmart and we will assist where possible.

Damaged Parcels

Please inspect your parcel and products as soon as they arrive.

If an item has been damaged during delivery:

  • Keep the product and all original packaging

  • Take clear photos of the damaged item, parcel and courier label

  • Contact HealthOmart as soon as possible

We will review the issue and assist with the appropriate resolution.

Contact Us

If you have any questions about New Zealand delivery or require assistance with an order, please contact us:

Email: healthomart@gmail.com
Phone: (+64) 9-272-4989