Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To initiate a return, please contact us at healthomart@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior authorization.

If you have any questions about returns, feel free to reach out to us at healthomart@gmail.com.

  • Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

  • Exchanges: The quickest way to ensure you get the desired item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

  • Refunds: We will notify you once we have received and inspected your return. We will also inform you whether the refund has been approved or not. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

  • International customers: Due to high shipping costs, if you are not located in New Zealand, we may provide store credit instead of a refund. You can use the credit for future purchases. Your 14 days return warranty starts when our tracking system shows that you have received your parcel.

Please note that we do not take responsibility for issues caused by customs laws in the destination country. If the courier returns your parcel for any of the following reasons, all return costs will be deducted from your original payment:

  • If our courier tried to contact you to resolve any issues but did not receive a response from you for some reason.

  • International customers must provide accurate information (address, email, phone) to prevent any issues during shipment.

  • If the parcel is returned to us because the customer did not accept paying the customs fee.

  • (China/Taiwan) To pass China/Taiwan customs, the receiver must register their ID with customs.

  • (South Korea) To pass South Korea customs, the receiver must provide their Personal Tax ID.