📦Shipping Policy

Order Processing:
Orders are typically shipped within 3 days after full payment is received. However, delays may occur depending on stock availability.

Shipping Method:
Shipping methods vary depending on the country selected by the customer.

• Domestic (New Zealand):
  Orders are delivered via our courier partner, NZ POST and NZ Courier.
  You can track your parcel using the tracking number provided on the NZ POST/NZ Courier website.
• International (excluding South Korea and China):
  Orders are shipped via DHL Express or NZ POST.
  International shipping is not available for PO Box addresses.

Shipping Rates

• Domestic (New Zealand):
• Free shipping for orders over NZD $99. Excludes seleced items such as duvets.
• Orders under NZD $99 are subject to a shipping fee, which is calculated based on the weight, item quantity, and delivery distance (additional fees apply for rural areas).
  

Delivery Area	Order Value
	Under $99	Over $99
Non-rural	From $5.90 ~	FREE (Exclusions Apply)
Rural	From $9.90 ~	$4

 

• International:
  Shipping fees vary depending on the courier services available in each country.
  Shipping costs may fluctuate based on courier circumstances and will not be individually notified.
  Shipping fees are automatically calculated based on the weight of the products in your order.

Delivery Time

• Domestic (New Zealand):
  Delivery typically takes 2 to 3 business days. Please allow an additional 1 to 3 days for deliveries to rural areas and the South Island.
• International:
  Delivery time varies depending on the destination country and courier services.

Tax Policy

• Domestic (New Zealand):
  All prices displayed on the Healthomart website include New Zealand GST.
• International:
  Additional taxes or customs duties may apply depending on the country.
  All such charges imposed during or after shipping are the customer’s responsibility.
• For deliveries to the United States:

  Effective 24 February 2026 (EST), most goods imported into the United States are subject to a 10% import duty under a temporary U.S. Government measure.

  Any applicable U.S. import duties, taxes, or customs fees are the responsibility of the customer and may change without notice.

Contact Information

If you have any questions or need assistance with your order, please contact us at:
📧 healthomart@gmail.com
📞 (+64) 9-272-4989

While we strive to provide the best service possible, please note that delivery times are not guaranteed, as we rely on third-party courier services for shipping.

문의

📧 healthomart@gmail.com
📞 (+64) 9-272-4989

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