Shipping policy
Order Processing
Orders are typically dispatched within 1 business day after payment has been received.
Processing may take longer during periods of high demand or when an item is temporarily unavailable. If we expect your order to take more than 3 business days to dispatch due to stock availability, we will contact you.
If your order is urgent, please contact us before ordering so we can check the available delivery options.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
New Zealand Delivery
We use NZ Post, NZ Couriers and Post Haste for deliveries within New Zealand. The courier and delivery service are selected based on the parcel’s size, weight and destination and may vary between orders.
Delivery Rates
| Delivery Area | Orders Under $99 | Orders Over $99 |
|---|---|---|
| Non-rural addresses | From $8.00 | FREE* |
| Rural addresses | From $12.00 | $4.00* |
*Free delivery excludes selected heavy or bulky products, including duvets.
Final delivery charges are calculated at checkout based on the order’s weight, quantity and destination.
Estimated Delivery Times
North Island
Parcels of all sizes are generally sent using overnight services and typically arrive on the next business day after courier collection.
Occasional courier delays may occur, so next-business-day delivery cannot be guaranteed.
South Island
Small parcels are generally sent using overnight services.
Medium and larger parcels are usually sent using an economy service, often through Post Haste, and typically arrive within 3–5 business days after courier collection.
If you require urgent South Island delivery, please contact us before ordering. We will check whether an express service is available. Additional delivery charges may apply.
Rural addresses
Please allow an additional 1–2 business days for delivery to rural addresses.
All delivery times are estimates and are not guaranteed. Delays may occur due to courier network conditions, public holidays, weather or other circumstances outside our control.
International Shipping
International delivery methods vary depending on the destination. Orders are shipped using DHL Express.
International delivery is not available to PO Box addresses. Please provide a complete residential or business address at checkout.
International shipping charges are automatically calculated at checkout based on:
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Destination country
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Parcel weight
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Products ordered
Delivery times vary depending on the destination, customs clearance and local courier conditions.
Taxes and Customs Duties
All prices for New Zealand orders include New Zealand GST.
International orders may be subject to import duties, taxes or customs clearance charges imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility.
Customers are responsible for checking their country’s import requirements before ordering. Healthomart is not responsible for customs delays, rejected shipments or additional charges imposed by customs authorities.
Contact Us
If you have any questions about delivery or require assistance with an order, please contact us:
Email: healthomart@gmail.com
Phone: (+64) 9-272-4989
We will always assist where possible. However, delivery services are operated by third-party courier companies, and delivery times cannot be guaranteed.
