New Zealand

HealthOmart offer 2 different shipping service via NZ Post and NZ Couriers.

• 4 extra cost for Rural
• Courier delivery times will vary depending on your location
• All orders will be dispatch with Signature required

Plastic bag

• Basic cost is $5.9 and weight 2kg limit
• Majority of orders will dispatch by Plastic bag
• Plastic bag(Trackpac) service offer an overnight delivery
• If the product demands extra protection, we recommend you choose the box option.

Box

• Basic cost is $7 and weight 5kg limit
• Courier delivery times for North Island 1~2days
• Courier delivery times for South Island 2~4days
• Please allow extra time for rural delivery
• If your order demands extra protection than Trackpac, please choose box shipping

Track and Trace

The track & trace link is provided in your shipping email. Please click the link to check your parcel's journey.

If your order has not been delivered on time or require further information, please call the courier company which contained in your shipping email directly. please call the courier company contained in your shipping email directly. This will ensure you receive your order as quickly as possible without further issue.

Return Policy

Don't need the product that you just received anymore or you would like to exchange to something else? Don't worry, we got you here. We are happy to accept refunds and exchanges for any reasons!

• Please inspect your package prior to opening. If you found a damaged product, please take a photo and contact HealthOmart immediately. This is to protect you and helps us to resolve any disputes with the courier company.
• Refund or Exchange must be requested within 14 days of purchase
• The process will be take up to 10 working days

Simple Change of mind

• The Exchange/return item must be available for sale(unopened&undamaged)
• In case of simple change of mind, return cost is up to customer.

Damaged Item

• If you found a damaged package, please take a photo and contact HealthOmart immediately